Frequently Asked Questions
Everything you need to know about your next VAULTBAG® purchase.
What materials are used in VAULTBAG® products?
Every VAULTBAG® is crafted from premium, sustainably sourced materials including high-grade ballistic nylon, Italian leather accents, and water-resistant linings to ensure durability and style.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes between 7-14 business days. Tracking is provided for all orders.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Do you offer a warranty on your bags?
Yes, all VAULTBAG® products come with a limited lifetime warranty covering manufacturing defects in materials and workmanship. This does not cover standard wear and tear or misuse.
How should I clean and maintain my bag?
For best results, spot clean your bag with a damp cloth and mild detergent. Avoid machine washing or dry cleaning, as this can damage the structural integrity and water-resistant coatings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.